How we operate

AustralianSuper is committed to providing quality service.

For this reason, we only employ managers and specialist staff in-house, and complement their expertise with external service providers.

In-house expertise

• Management – the Board of Directors oversee all aspects of AustralianSuper
• Operations – on a day-to-day level, our senior managers ensure AustralianSuper runs smoothly and that service standards are met or exceeded
• Marketing – to retain our size-related competitive advantage we develop marketing strategies to retain and increase AustralianSuper’s significant membership base
• Communications – we believe educating and communicating with our members and employers is vital and AustralianSuper is committed to producing publications and other communication resources of the highest quality
• Account service – we employ a team of Relationship Managers to assist employers and members with their superannuation and Fund-related queries.