PensionOnline
Our powerful, secure internet facility lets you manage your pension online.
PensionOnline makes it easy for you to manage and track your pension account, because it allows you to:
- Review and update your personal details
- Review and update your investment strategy
- Change your pension payment amount
- Change your pension payment frequency
- Change the way your pension is funded
- Request a lump sum withdrawal (partial withdrawals only).*
* Restrictions apply under the Transition to Retirement option.
Accessing PensionOnline
Registering for PensionOnline is easy. We will send you a letter advising your online account is ready. Then, simply logon to PensionOnline, and select 'First time user' and follow the prompts.
You will be asked a number of questions for security purposes and you will need your membership number handy to complete your login.
What you need in order to use PensionOnline
To use PensionOnline, your computer browser must be security-enabled with 128-bit encryption. This security is necessary to keep your information private; 128-bit encryption is now standard in the latest versions of most browsers.
If you are unsure of what browser you are using or whether it supports 128-bit encryption, click 'Help' on the menu bar of your browser and select 'About Netscape/Internet Explorer/Firefox/etc'. This will tell you what version of the browser you are using, and whether 128-bit encryption is supported.
The latest versions of Internet Explorer, Netscape and Firefox are compatible with 128-bit encryption.
PensionOnline also uses temporary session cookies to provide secure, personalised services. These cookies are removed from your computer when you log off. If you browser blocks cookies, you will not be able to use PensionOnline.
Tips and information on secure online transactions
Avoiding email fraud
You may have heard about email scams targeting financial services websites. You
should call AustralianSuper weekdays 8.30am - 5.30pm (EST) for authentication if you
receive an email from us:
- requesting you to click through to a link and input your log on details
- advising you of an imminent and real threat to the security of your online account information.
AustralianSuper does not send out emails requesting personal or account information. If you receive a suspicious email, please phone AustralianSuper during business hours.
Maximising your online security
Online transactions carry a small risk and you should take steps to protect your privacy
and online account:
- Use a PIN that is easily memorised, but which is difficult for others to guess
- Change your PIN regularly
- Never tell your PIN to another person – and remember AustralianSuper will never ask you for your PIN
- Do not use public computing facilities such as internet cafe`s or the library, as they may not be protected with the latest anti-virus software or they may contain keystroke-tracking software
- Never log on to AustralianSuper via a link from an email
- Ensure there is a key pad lock at the bottom of the browser to confirm your data is encrypted
- Do not leave your computer unattended while you are logged on to your AustralianSuper account.
